What is your returns policy?
Changed your mind? You can return items within 14 days of delivery. Items must be unworn, with the original tags attached. You pay the return shipping for change-of-mind returns.
Read more in our Refund policy.
There's a problem with my order. What should I do?
Contact us as soon as possible at info@taitoa.com with your order number and a short description of the problem.
If an item is damaged, faulty or incorrect, clear photos help us sort it out faster. Read more in our Refund policy.
When will I receive my order?
Orders are usually processed within 1–3 business days and delivered within a further 7–14 business days, so most orders arrive within 8–17 business days. Business days are Monday to Friday, excluding public holidays.
Read more in our Shipping policy.
Do you offer free shipping?
Yes. Standard shipping with tracking is free on every order within Australia, with no minimum spend.
Read more in our Shipping policy.
How do I contact customer service?
Email us at info@taitoa.com.
Our hours are Monday–Friday 9:00 am–5:00 pm and Saturday–Sunday 10:00 am–2:00 pm (US Pacific Time). We aim to reply within 24 hours.
See our Contact page for more details.