Shipping policy

Last updated: 21 October 2026

Taitoa currently delivers to customers across Australia. This policy explains where we ship, how orders are processed, expected delivery times, tracking, and what to do if your order is delayed, lost, damaged or returned.

1. Where we ship

We currently accept and ship orders to addresses within Australia only. We don't offer international shipping at this time.

Orders are delivered by Australia Post. Some addresses, products or remote areas may have limited delivery options or longer delivery times.

2. Order processing

Orders usually take about 1–3 business days to process before they're shipped.

Orders placed on weekends, public holidays, during sales or in periods of unusually high demand may take longer to process. Processing time is separate from delivery time.

3. Shipping costs

Standard tracked shipping is free on every order within Australia, with no minimum spend.

4. Estimated delivery times

  • Processing time: about 1–3 business days
  • Delivery time: about 6–10 business days after dispatch
  • Total estimated time: about 7–13 business days from when you place your order
  • Business days: Monday to Friday, excluding public holidays

These timeframes are estimates, not guaranteed delivery dates. Orders may occasionally arrive earlier or later due to carrier delays, customs or logistics processing, severe weather, natural disasters, industrial action, seasonal demand, incorrect addresses or other circumstances outside our reasonable control.

Once your order has shipped, your tracking information will give you the most up-to-date delivery estimate.

5. Prices, GST and import charges

All prices are in Australian dollars (AUD), and the total shown at checkout includes any GST we're required to collect. You shouldn't have to pay anything extra when your order is delivered. If you're ever asked to pay additional charges on delivery, please contact us at info@taitoa.com before paying.

See our Payment policy for the payment methods we accept.

6. Order tracking

When your order ships, we'll email you a shipping confirmation with tracking details.

Tracking can take up to 48 hours after dispatch to show movement or updated carrier information.

7. Address accuracy

Please check your delivery address carefully before placing your order. You're responsible for providing a complete and correct address.

If you notice a mistake after ordering, contact us as soon as possible at info@taitoa.com. We'll make reasonable efforts to update the address before your order ships, but we can't guarantee changes once processing or shipping has begun.

We may not be responsible for extra shipping costs, delays, failed deliveries or losses caused by an incorrect or incomplete address provided at checkout.

8. Shipping restrictions

Some addresses, destinations or products may be unavailable for delivery because of carrier availability, geographic limitations, product restrictions or applicable laws.

If we can't deliver an order to the address provided, we'll contact you using the details on your order. If the order can't be shipped, we'll cancel it and refund your payment.

9. Failed deliveries and returned parcels

A parcel may be returned to sender or become undeliverable because of:

  • An incorrect or incomplete address;
  • Repeated failed delivery attempts;
  • Refused delivery;
  • A parcel not being collected from the Post Office or Parcel Locker in time; or
  • Other carrier or delivery issues.

If your order is returned or reported as undeliverable, please contact us at info@taitoa.com and we'll go through your options. Extra shipping costs may apply if we need to reship an order because of an incorrect address, refused delivery, an uncollected parcel or another reason within your control.

10. Lost parcels

If your tracking hasn't updated for an extended period, or you believe your parcel has been lost in transit, please contact us at info@taitoa.com with:

  • Your name;
  • Your order number;
  • Your delivery address; and
  • A short description of the problem.

We'll review the tracking and work with the carrier and/or our fulfilment partner to investigate. If the parcel is confirmed lost in transit, we'll send a replacement or issue a refund.

11. Parcels marked as delivered

If tracking shows your parcel as delivered but you can't find it, please:

  1. Check that the delivery address on your order is correct.
  2. Look around the delivery address, including entrances, letterboxes, mail rooms and other safe places.
  3. Check for a card or notification saying your parcel is waiting at a Post Office or Parcel Locker.
  4. Ask household members, neighbours or building management whether they've received it.
  5. Wait up to 48 hours, as tracking sometimes updates before a parcel is actually delivered.

If you still can't find it, contact us at info@taitoa.com and we'll help. The outcome will depend on carrier records, fulfilment information and the circumstances of the delivery.

12. Damaged, faulty or incorrect items

Please inspect your order as soon as it arrives. If an item is damaged, faulty or incorrect, contact us at info@taitoa.com with your order number, a description of the problem, and clear photos or video of the item, packaging and shipping label.

Please keep the item and its packaging until we've given you further instructions. Claims are handled under our Refund policy and your rights under the Australian Consumer Law.

13. Order changes and cancellations

If you need to change or cancel an order, contact us straight away at info@taitoa.com. We'll do our best to help, but we can't guarantee changes or cancellations once processing, fulfilment or shipping has begun. Orders that have already shipped are handled under our Refund policy.

14. Shipping delays

Delivery estimates are given in good faith based on our usual processing and shipping times. If we become aware that we can't ship your order within the timeframe shown when you ordered, we'll let you know and give you the option to accept the new timeframe or cancel the unshipped order for a full refund.

A carrier delay on a shipped order doesn't automatically mean the order is lost. If your shipped order is significantly delayed, contact us at info@taitoa.com and we'll look into it.

15. Returns

Please don't send items to the return address on a shipping label without first contacting us for return instructions. See our Refund policy or email info@taitoa.com.

You may be responsible for the cost of return shipping on change-of-mind returns. We cover return shipping for items that are faulty, damaged or incorrect.

16. Changes to this policy

We may update this Shipping policy from time to time to reflect changes to our shipping practices, carriers, fulfilment partners, delivery areas, business operations or legal requirements. The latest version will always be posted on this page with its updated date.

17. Contact

Store: Taitoa
Business: Taitoa Group LLC

Business address:
836 Orcutt Road
San Luis Obispo, CA 93401
USA

California business no.: B20260330342

Email: info@taitoa.com

Customer service hours

Monday–Friday | 9:00 am–5:00 pm (US Pacific Time)
Saturday–Sunday | 10:00 am–2:00 pm (US Pacific Time)

We aim to reply to all enquiries within 24 hours.