Shipping policy

Last updated: July 22, 2026

At Taitoa, we serve customers throughout the United States with reliable and efficient shipping. This Shipping Policy explains where we ship, how long processing and delivery generally take, the payment methods we accept, and what to do if an order is delayed, lost, damaged, or returned.

1. Shipping destinations

Taitoa currently accepts and ships orders only within the United States.

We do not offer international shipping.

Shipping availability may depend on the destination, product, order size, carrier limitations, and applicable restrictions.

2. Order processing

Orders are generally processed within 2–3 business days, Monday through Friday, excluding federal holidays.

Orders placed after the daily cutoff time, on weekends, or on holidays will begin processing on the next business day.

During holidays, product launches, promotional events, or periods of unusually high order volume, processing may take longer. When reasonably possible, we will notify affected customers of significant delays.

Processing time is separate from carrier transit time.

3. Shipping rates

Taitoa offers free standard shipping on all orders, with no minimum purchase requirement.

Any expedited shipping options, if available, will be displayed during checkout with the applicable cost.

4. Estimated delivery times

Our estimated delivery schedule is:

Processing time: 2–3 business days
Estimated transit time: 4–9 business days
Estimated total delivery time: 6–12 business days
Order cutoff time: 6:00 PM Pacific Time
Business days: Monday through Friday, excluding holidays

These timeframes are estimates and are not guaranteed. Delivery may be affected by carrier delays, severe weather, natural disasters, labor disruptions, seasonal demand, incorrect addresses, transportation interruptions, or other circumstances outside our reasonable control.

5. Accepted payment methods

Taitoa currently accepts the following payment methods:

Shop Pay
Shop Pay Installments
Visa
Mastercard
American Express
Diners Club
Discover
Apple Pay
Google Pay
PayPal

Amazon Pay is not currently accepted.

All payments are processed securely through Shopify Payments or another applicable third-party payment provider. Payment availability may vary depending on the customer’s device, browser, location, eligibility, and checkout settings.

Shop Pay Installments is offered through a third-party provider and may be subject to eligibility requirements, approval, separate terms, and additional disclosures presented during checkout.

6. Order tracking

When your order ships, we will send a shipping-confirmation email containing available tracking information.

Tracking information may take up to 48 hours to update after the carrier receives the package.

Customers are responsible for monitoring their tracking information and ensuring someone can receive the package when necessary.

7. Address accuracy

Please review your shipping address carefully before submitting an order.

Taitoa is not responsible for delays, failed delivery, lost packages, or additional shipping charges resulting from an incorrect, incomplete, or outdated address provided by the customer.

Contact us as soon as possible at info@taitoa.com if you need to correct an address. We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

8. Shipping restrictions

We do not currently ship to:

International addresses
P.O. boxes
APO, FPO, or DPO military addresses
Freight-forwarding addresses
Locations restricted by applicable law or carrier policy

Certain products may also be subject to additional carrier, geographic, or regulatory restrictions.

Orders placed using an unsupported address may be canceled and refunded.

9. Failed deliveries and returned packages

A package may be returned to us because of:

An incorrect or incomplete address
Repeated unsuccessful delivery attempts
Refusal of delivery
Failure to collect the package
Carrier restrictions
Other delivery problems

If an order is returned to us, we will contact you using the information provided with the order.

Additional shipping charges may apply if you request that the order be shipped again because of an incorrect address, refused delivery, or another issue outside Taitoa’s control.

If a refund is approved instead of reshipment, any nonrefundable costs permitted under our policies and applicable law may be deducted from the refund.

10. Lost packages

If your tracking information has not updated for an extended period or you believe your package has been lost in transit, contact us at info@taitoa.com.

Please include:

Your name
Your order number
Your shipping address
A description of the issue

We will review the tracking information and, when appropriate, contact the carrier to begin an investigation.

Carrier investigations may take several business days. A replacement or refund will be considered after we review the available information and the carrier’s findings.

11. Packages marked as delivered

If tracking shows that your package was delivered but you cannot locate it, please:

Confirm that the shipping address on your order is correct.
Check around the delivery location.
Ask household members, neighbors, building staff, or property managers whether they accepted it.
Allow up to 48 hours, because some carriers mark packages as delivered shortly before final delivery.
Contact the carrier for additional delivery details.

If the package still cannot be located, contact us promptly at info@taitoa.com.

We will assist in reviewing the available information, but we cannot guarantee replacement or reimbursement when the carrier confirms delivery to the address provided.

12. Damaged packages or incorrect items

Please inspect your order promptly after delivery.

If your package or product arrives damaged, defective, or incorrect, contact us at info@taitoa.com as soon as possible.

Please include:

Your order number
A description of the problem
Clear photographs of the item
Photographs of the packaging and shipping label, when applicable

Keep the item and all original packaging until we provide further instructions.

Approved damaged, defective, or incorrect-item claims will be handled according to our Return and Refund Policy.

13. Order changes and cancellations

Please review your order carefully before submitting it.

Contact us immediately if you need to request a change or cancellation. We will try to accommodate your request, but we cannot guarantee changes or cancellations after processing or fulfillment has begun.

If an order has already shipped, it must be handled according to our Return and Refund Policy.

14. Shipping delays

Delivery dates are estimates and may change without notice.

Taitoa is not responsible for delays caused by carriers or events outside our reasonable control. However, we will make reasonable efforts to assist customers with significant shipping issues.

A carrier delay does not automatically qualify an order for cancellation or refund after the order has shipped.

15. Changes to this Shipping Policy

We may update this Shipping Policy periodically to reflect changes to our shipping practices, carriers, service areas, accepted payment methods, business operations, or legal obligations.

The latest version will be posted on this page with an updated revision date.