Terms of service

Last updated: 21 October 2026

Welcome to Taitoa.

These Terms of Service are an agreement between you and Taitoa Group LLC, trading as Taitoa ("Taitoa", "we", "us" or "our").

Taitoa operates this online store and website, including the information, content, features, tools, products and services offered through it (together, the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms, together with the policies they refer to, set out your rights and obligations when you access or use the Services. Please read them carefully, as they include important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with or using the Services, you agree to these Terms and our Privacy policy. If you don't agree, please don't access or use the Services.

Your rights under the Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law or any other legislation that cannot lawfully be excluded or limited. Where these Terms say something applies "to the extent permitted by law", that includes the Australian Consumer Law.

Section 1 — Eligibility, access and accounts

By using the Services, you confirm that you are at least 18 years old, or that you are using the Services with the involvement and permission of a parent or guardian.

To browse the store, create an account or buy products, you may be asked to provide information such as your name, email address, phone number, billing address, delivery address and payment details.

You confirm that the information you provide is accurate, current and complete, and that you have the right to provide it.

You're responsible for keeping your account details confidential and secure, and for activity carried out through your account. Please tell us straight away if you think your account has been accessed without your permission.

You must not sell, transfer, assign, license or otherwise give your account to anyone else.

We may refuse service, limit access, or suspend or close accounts where reasonably necessary to protect the Services, enforce these Terms, prevent fraud or comply with applicable law.

Section 2 — Our products

We make reasonable efforts to display and describe our products accurately. However, colours, textures, proportions and other details may look different depending on your screen, device, browser, lighting or display settings.

Product images are for illustration. Packaging, labels, colours, materials, dimensions or minor design details may vary where permitted by law and where the variation doesn't materially change the product you bought.

Product descriptions, availability, prices and specifications may be updated at any time. We may discontinue products or limit the quantity available to any customer, household, address, payment method, region or order.

Any significant product restrictions or eligibility requirements will be shown on the relevant product page where practical.

Section 3 — Orders and order acceptance

When you place an order, you're making an offer to buy the products in your cart.

Receiving an order confirmation doesn't necessarily mean we've accepted your order. An order is accepted when we confirm acceptance, begin fulfilment or ship the order, whichever happens first.

We may decline, limit or cancel an order where reasonably necessary, including because of:

  • Product unavailability
  • Errors in pricing or product descriptions
  • Suspected fraud or unauthorised activity
  • Payment processing problems
  • Shipping restrictions
  • Quantity limits
  • A breach of these Terms
  • A request from a payment provider, carrier or government authority

If we cancel an order after payment has been taken, we'll refund the cancelled amount to your original payment method.

Please review your order carefully before placing it. We may not be able to change or cancel an order once processing or fulfilment has begun.

If we need to contact you about an order, we may use the email address, phone number, billing address or delivery address you provided at checkout.

Products bought through the Services are intended for personal or household use. You must not buy products for unauthorised commercial resale, redistribution or export.

Taitoa currently accepts and ships orders within Australia only.

Purchases are subject to our Refund policy.

Section 4 — Prices, payment and billing

All prices shown through the Services are in Australian dollars (AUD) and include any GST we're required to collect, unless stated otherwise. Standard shipping within Australia is free.

Prices, discounts, promotions and availability may change without notice. The price that applies to your order is generally the price shown when you place it, subject to the correction of obvious errors.

We may offer promotions that have their own terms. If promotion terms conflict with these Terms, the promotion terms apply to that promotion.

You agree to provide accurate and complete billing, payment and account information, and to keep it up to date so we can process transactions and contact you.

By submitting payment details, you confirm that:

  1. The information is accurate and complete.
  2. You are authorised to use the payment method.
  3. Charges made to the payment method will be honoured.
  4. You will pay the total amount shown at checkout.

Payments may be processed by Shopify Payments or other third-party payment providers. Your use of a payment method may also be subject to that provider's terms and privacy policies. See our Payment policy for the payment methods we accept.

We may correct pricing errors. If a significant pricing error affects your order, we may contact you for instructions or cancel and refund the affected order.

Section 5 — Shipping and delivery

Taitoa currently ships to eligible addresses within Australia only.

Shipping methods, estimated delivery times, restrictions and processing details are set out in our Shipping policy and at checkout.

All processing and delivery dates are estimates unless we expressly say otherwise. We don't guarantee delivery on a particular date.

Delivery may be delayed by circumstances outside our reasonable control, including carrier disruptions, severe weather, natural disasters, industrial action, high seasonal demand, incorrect or incomplete addresses, transport disruptions, government action or other unexpected events.

You're responsible for providing a complete and correct delivery address. We aren't responsible for delays, failed deliveries or extra charges caused by an incorrect or incomplete address you provided.

Ownership and risk of loss generally pass to you when your parcel is delivered to the delivery address on your order, unless the law provides otherwise.

If tracking shows an order as delivered but you can't find it, contact us straight away at info@taitoa.com so we can review the available information. We can't guarantee a replacement or refund when a carrier confirms delivery, but we'll consider the circumstances of each case.

Section 6 — Returns and refunds

Returns, refunds, claims for damaged or faulty items and other after-sales matters are covered by our Refund policy, which explains how to arrange a return.

You may be responsible for the cost of return shipping on change-of-mind returns. We cover return shipping for items that are faulty, damaged or incorrect.

Nothing in these Terms or our policies limits your rights under the Australian Consumer Law, including your right to a repair, replacement or refund for goods that fail to meet a consumer guarantee.

Section 7 — Intellectual property

The Services and their content — including trademarks, logos, business names, product names, text, photographs, graphics, designs, videos, audio, software, page layouts and other material — are owned by or licensed to Taitoa Group LLC, Shopify or their respective licensors, and are protected by applicable intellectual property laws.

Subject to these Terms, we give you a limited, personal, revocable, non-exclusive, non-transferable right to access and use the Services for lawful, non-commercial shopping purposes.

Without our prior written permission, you must not:

  • Copy or reproduce substantial parts of the Services
  • Modify or create derivative works from our content
  • Republish, distribute, sell or commercially exploit our content
  • Remove copyright, trademark or other proprietary notices
  • Use our content to train or develop commercial machine learning systems
  • Scrape, crawl, harvest or systematically extract store content
  • Use Taitoa's trademarks, branding, images or product content in a misleading way
  • Imply any sponsorship, endorsement or affiliation that doesn't exist

The Taitoa name, logos, product names, designs and slogans are trademarks or trade dress of Taitoa Group LLC or its licensors and may not be used without prior written permission. Shopify's names, logos, products and service marks belong to Shopify or its licensors.

All rights not expressly granted are reserved.

Section 8 — Optional and third-party tools

We may give you access to features, apps, integrations or tools operated by third parties. We don't necessarily control, monitor or endorse these tools, which may be provided "as is" and "as available" and may be subject to separate terms and privacy policies.

Your use of any optional third-party tool is at your own discretion. Before using one, you should review the provider's terms and policies. To the extent permitted by law, we aren't responsible for third-party tools.

New features, tools or resources added to the Services are also subject to these Terms unless stated otherwise.

Section 9 — Third-party links and services

The Services may contain links to websites, platforms, products, services or content operated by third parties. We don't control and aren't responsible for the accuracy, reliability, availability, privacy, security or practices of third-party services. A link doesn't necessarily mean Taitoa endorses the third party or its content.

Your use of a third-party website or service is subject to that third party's terms and policies. Unless the law requires otherwise, we aren't responsible for losses arising from transactions you enter into directly with third parties. Questions or complaints about a third-party product or service should generally be directed to that provider.

Section 10 — Relationship with Shopify

Taitoa is powered by Shopify, which provides the technology used to operate the Services.

Purchases made through our store are transactions directly between you and Taitoa Group LLC. Shopify isn't the seller of Taitoa products and isn't responsible for fulfilling your order, administering our returns or providing customer service for Taitoa products.

To the extent permitted by law, you release Shopify and its affiliates from claims arising solely from your purchase of products from Taitoa. Nothing in this section limits any liability Shopify may independently have under its own terms, policies or applicable law.

Section 11 — Privacy

How we collect and use personal information is explained in our Privacy policy.

Because Shopify hosts the Services, Shopify also collects and processes certain information about your access to and use of our store. Information submitted through the Services may be transferred to Shopify and other providers that support payment processing, analytics, fulfilment, shipping, security, marketing and other store functions, including providers located outside Australia.

Section 12 — Feedback, reviews and submissions

If you submit a review, photo, message, suggestion, idea or other content to us or through the Services ("Feedback"), you give Taitoa a non-exclusive, worldwide, royalty-free, transferable, sublicensable licence to use, reproduce, modify, publish, translate, distribute, display and create derivative works from that Feedback for purposes connected with operating, marketing, improving and promoting Taitoa and the Services. This licence continues for as long as reasonably necessary for those purposes, subject to applicable law and our Privacy policy.

You confirm that:

  1. You own the Feedback or have permission to submit it.
  2. The Feedback is accurate and based on your genuine experience, where relevant.
  3. Any payment or incentive connected with the Feedback has been properly disclosed.
  4. The Feedback doesn't infringe anyone else's rights.
  5. The Feedback doesn't contain unlawful, defamatory, abusive, obscene, misleading or malicious material.
  6. The Feedback doesn't contain malware or harmful code.

We aren't obliged to keep Feedback confidential, pay for it, publish it, keep it or respond to it. We may moderate, decline, edit or remove Feedback where permitted by law and where we reasonably believe it breaches these Terms or is unlawful, misleading, offensive, irrelevant or harmful. We won't remove or suppress genuine reviews just because they're negative.

You remain responsible for the Feedback you submit.

Section 13 — Errors and inaccuracies

The Services may occasionally contain typographical errors, incorrect prices, inaccurate descriptions, availability errors, shipping estimates or other omissions.

We may correct errors, update information, decline or cancel orders and adjust the Services at any time, including after an order has been placed. If we cancel an order because of an error after payment has been taken, we'll refund the affected amount.

Nothing in this section allows us to avoid obligations imposed by the Australian Consumer Law or other applicable consumer protection laws.

Section 14 — Prohibited uses

You may only use the Services for lawful purposes. You must not use the Services to:

  • Break any applicable law
  • Infringe intellectual property, privacy, publicity or other rights
  • Harass, threaten, abuse, defame, discriminate against or harm anyone
  • Submit false, misleading, fraudulent or deceptive information
  • Impersonate any person or organisation
  • Commit or promote fraud
  • Transmit malware, viruses or harmful code
  • Interfere with the operation or security of the Services
  • Attempt to gain unauthorised access to any account, system or network
  • Collect personal information about others without permission
  • Send spam or unauthorised promotional messages
  • Scrape, crawl, spider or systematically extract content without permission
  • Bypass access controls or security measures
  • Resell products through unauthorised channels
  • Use the Services in a way that exposes Taitoa, Shopify, our customers or others to harm or liability

We may investigate suspected breaches and may limit, suspend or terminate access where reasonably necessary.

Section 15 — Suspension and termination

You can stop using the Services at any time.

We may suspend or terminate your access to some or all of the Services if we reasonably believe you have breached these Terms, engaged in fraudulent or unlawful activity, created a security or safety risk, mistreated our staff, providers or customers, or used the Services in a way that could harm Taitoa, Shopify or anyone else.

Termination doesn't remove payment obligations or liabilities that arose before termination. Provisions that by their nature should survive termination will continue to apply, including those about intellectual property, Feedback, disclaimers, limitations of liability, indemnity, governing law and disputes.

Section 16 — Disclaimer of warranties

The Services and information content are provided for general shopping and information purposes. We don't promise that the Services will always be uninterrupted, error-free or available, that every error will be fixed immediately, that all information will always be complete or current, or that a product will meet every personal preference or expectation.

To the extent permitted by law, the Services are provided on an "as is" and "as available" basis, and we disclaim any warranties about the Services that we haven't expressly given.

However, products bought from Taitoa remain covered by the consumer guarantees under the Australian Consumer Law, and by any other warranties or remedies that can't lawfully be excluded or limited. Nothing in these Terms excludes or limits those guarantees, or any express warranty stated in a product description.

Section 17 — Limitation of liability

To the extent permitted by law, Taitoa Group LLC and its members, managers, employees, contractors, agents, affiliates, licensors and service providers aren't liable for any indirect, incidental, special, exemplary, punitive or consequential loss arising from or connected with the Services or products bought through them. This may include loss of profits, revenue, data, goodwill, business opportunities or replacement costs.

To the extent permitted by law, Taitoa's total liability for any claim arising from a purchased product won't exceed the amount you paid Taitoa for the product that gave rise to the claim.

These limitations don't apply to any liability that can't lawfully be limited or excluded, including your rights and remedies under the Australian Consumer Law (such as compensation for reasonably foreseeable loss or damage caused by a failure to meet a consumer guarantee), or liability for fraud, wilful misconduct, or death or personal injury caused by negligence.

Section 18 — Indemnity

To the extent permitted by law, you agree to indemnify Taitoa Group LLC and its members, managers, employees, contractors, agents, affiliates, licensors and service providers against third-party claims, losses, liabilities, damages, judgments and reasonable legal costs arising from:

  1. Your material breach of these Terms
  2. Your unlawful use of the Services
  3. Your infringement of another party's rights
  4. Content or Feedback you submit
  5. Fraudulent or malicious conduct carried out through your account

This doesn't apply to claims caused by Taitoa's own negligence, wilful misconduct, breach of law or breach of these Terms, and your liability under this section is reduced to the extent we contributed to the loss.

We'll give you reasonable notice of any covered claim. We may control the defence using lawyers of our choice, and you agree to provide reasonable cooperation. We won't agree to a settlement that imposes a non-monetary obligation or admission of fault on you without your reasonable consent.

Section 19 — Severability

If any provision of these Terms is found to be unlawful, void or unenforceable, it will be enforced to the maximum extent permitted, and the remaining provisions will continue in effect.

Section 20 — Waiver and entire agreement

If Taitoa doesn't enforce a provision of these Terms, that doesn't waive our right to enforce it later.

These Terms, together with the policies and notices incorporated by reference, are the entire agreement between you and Taitoa about your use of the Services and replace any earlier discussions or agreements about that use.

Any ambiguity will be interpreted reasonably and not automatically against a party just because that party drafted the provision.

Section 21 — Assignment

You may not assign your rights or obligations under these Terms without our prior written consent.

Taitoa may assign these Terms in connection with a merger, acquisition, sale of assets, financing, corporate restructure or transfer of the business, provided this doesn't reduce any consumer right that can't be waived.

Section 22 — Governing law and disputes

These Terms and any disputes arising from them are governed by the laws of the State of California, USA, without regard to conflict-of-law principles.

If you are a consumer in Australia, this choice of law doesn't deprive you of the protection of the Australian Consumer Law or any other Australian law that can't be excluded by agreement, and nothing in this section affects your right to bring a claim in a court or tribunal in Australia that has jurisdiction, including a state or territory consumer tribunal.

Subject to the above and any rights you have under applicable consumer law, disputes about these Terms or the Services may be brought in the state or federal courts with jurisdiction over San Luis Obispo County, California.

Nothing in this section prevents either party from bringing a claim in a small claims court or tribunal with jurisdiction, or from exercising any right that can't lawfully be waived.

Section 23 — Headings

Headings are included for convenience only and don't affect the meaning or interpretation of these Terms.

Section 24 — Changes to these Terms

You can review the current version of these Terms on this page at any time.

We may update these Terms to reflect changes to our Services, business practices, policies, technology or legal obligations. When we do, we'll post the revised version and update the "Last updated" date, and where required by law, we'll give additional notice of significant changes.

Unless the law requires otherwise, updated Terms apply from their stated effective date and don't affect orders placed before that date. Your continued use of the Services after updated Terms take effect means you accept them.

Section 25 — Contact

Questions about these Terms can be sent to:

Store name: Taitoa

Legal business name: Taitoa Group LLC

Business address:
836 Orcutt Road
San Luis Obispo, CA 93401
USA

California business no.: B20260330342

Email: info@taitoa.com

Customer service hours:

Monday–Friday | 9:00 am–5:00 pm (US Pacific Time)
Saturday–Sunday | 10:00 am–2:00 pm (US Pacific Time)

We aim to reply to all enquiries within 24 hours.