Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition in which you received it: unworn or unused, with all original tags attached and in its original packaging. You will also need the receipt or other proof of purchase.
To request a return, contact us at info@taitoa.com.
If your return is accepted, we will send you a return shipping label along with instructions explaining how and where to send your package. Items returned without first requesting and receiving return authorization will not be accepted.
For questions regarding a return, contact us at info@taitoa.com.
Damages and issues
Please inspect your order when it arrives. Contact us immediately if your item is defective or damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
When contacting us, please include your order number and clear photographs of the item and packaging when applicable.
Exceptions and non-returnable items
Certain types of products cannot be returned, including:
- Custom, personalized, or special-order products
- Personal-care goods
- Perishable good
- Items marked as final sale
Unfortunately, sale or clearance items cannot be returned unless they arrive damaged, defective, or incorrect.
Contact us at info@taitoa.com before placing your order if you have questions about whether a particular item is eligible for return.
Exchanges
We do not process direct exchanges. The fastest way to receive a different item, size, or color is to request a return for the original item. Once the return is accepted, you may place a separate order for the replacement item.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days. Original shipping charges are not refundable unless the order arrived damaged, defective, or incorrect.
Please remember that your bank or credit-card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your refund, contact us at info@taitoa.com.
Contact information
Store name: Taitoa
Company name: Taitoa Group LLC
Company address:
836 Orcutt Road
San Luis Obispo, CA 93401
United States
Warehouse and return address:
836 Orcutt Road
San Luis Obispo, CA 93401
United States
Please do not send a return to this address unless you have first contacted us and received return authorization and instructions.
California Entity No.: B20260330342
Phone: +1 650-464-3462
Email: info@taitoa.com
Customer-service hours:
Monday–Friday | 9:00 AM–5:00 PM Pacific Time
Saturday–Sunday | 10:00 AM–2:00 PM Pacific Time
We aim to respond to all inquiries within 24 hours.