Frequently Asked Questions (FAQ)
What is the return policy?
We accept eligible returns requested within 30 days of delivery. Items must be unworn, unused, in their original condition, with tags and original packaging. To learn more, see our Return & Refund Policy.
There's a problem with my order. What should I do?
Contact us as soon as possible at info@taitoa.com with your order number and a description of the issue. Include clear photos if your item is damaged, defective, or incorrect. To learn more, see our Return & Refund Policy.
When will I get my order?
Orders are typically processed within 2–3 business days and delivered within an additional 4–9 business days. Estimated total delivery time is 6–12 business days. To learn more, see our Shipping Policy.
Do you offer free delivery?
Yes! We offer free standard shipping on all U.S. orders with no minimum purchase required. To learn more, see our Shipping Policy.
How can I get in contact with customer support?
You can email us at info@taitoa.com or call +1 650-464-3462. Our support hours are Monday–Friday, 9:00 AM–5:00 PM PT, and Saturday–Sunday, 10:00 AM–2:00 PM PT. To learn more, see our Contact Information.